Products

Where are your ingredients listed?

Our blend is proprietary solely to prevent another company from copying our scents as their own. However, we want to be completely open since we have no ingredients to hide! Please check out a list of our ingredients here.  All of our fragrances are made with an organic alcohol base and essential oil blends. If you would like more information please Contact Us!


When will you be releasing new fragrances?

We are working on them as we speak! We're working hand in hand with an expert perfumer to create beautiful new scents to expand your options. All natural fragrances do take time and precision to get them perfect. Don't worry we will make a HUGE announcement once they are available.


Do you offer samples?

Yes we do! Check out our Sampler Set here


Orders + Account

Can I change my order?

Yes, but we must be notified immediately. If your order has already been shipped we will not be able to make any changes. Please fill out a form through our Contact page!


Can I cancel my order?

Yes, but we must be notified immediately. If your order has already been shipped we will not be able to cancel it. Please fill out a form through our Contact page!


How do I change my address or credit card?

Login to your SCNT account and hit edit info. From there you should be able to update any info you would like!


I forgot my account password, what do I do?

Please click "Forgot Password?" on the account login, enter the email address used to place your order and click submit. You should receive an email to reset your password!

If you do not have an account please Contact Us so we can get you set up! 


What is your return and refund policy?

Perfume: We offer a money back guarantee on all Sampler Duo + Sampler Set orders. Full bottles are non-refundable. Please Contact Us within 3 days of receiving your order for your return and refund options! Please note shipping charges are non-refundable.

Clothing + Totes: Each printed item is print per order, meaning it is printed for you! This limits us on returns, refunds, and exchanges. All misprints can be returned, refunded, or exchanged (please send an image of the damaged item). Wrong sizes and colors can be returned with a partial refund (minus shipping to  and from you). We will not be responsible for wrong addresses or wrong items ordered. Please double check your order before placing it. If you have any questions about sizes, fit, etc, please email us!


Can I change my subscription?

Yes! You can adjust your subscription at any time. Simply login to your account, then update your scent, frequency, and/or quantity. Subscriptions must be active for 3 months before cancellation. 


Can I return my Amazon order?

Since Amazon handles orders purchased through them, we do not offer refunds, returns, or exchanges for Amazon orders. If there is an issue with your order, please reach out to Amazon customer service!


Shipping

How and where do you ship?

We currently ship first-class through USPS across the US (including Alaska + Hawaii) and to Canada. We unfortunately cannot ship to APO's, FPO's, or DPO's at this time. 


How long will shipping take?

Your perfume order will be fulfilled within 2 business days (this does not include holidays or weekends) and should arrive within 2-5 business days for US orders, and 4-10 business days for Canada orders. All apparel and tote orders will ship in 3-10 business days. A tracking number and delivery email will be sent to the email you provided! 


Do you offer free shipping?

We do offer free shipping on all US orders or orders over $120. Shipping will be removed at checkout for qualifying orders. All other orders are subject to a $5 shipping fee. 


My package says delivered but it is not here?

Please make sure to check your mailbox since the package is small and can fit inside! USPS gets excited and marks packages as delivered before they are at your door. Please allow 2-3 additional business days for your package to arrive. If you do not receive it by then please Contact Us for further assistance.


Payment + Discounts

What types of payment do you except?

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and Apple Pay


Do you offer discount codes?

We will announce discount codes through our social media pages and emails so make sure to be following @scnt.naturals (Instagram), SCNT (Facebook) and sign up for our newsletter!


My discount code isn't working, what do I do?

If you are having an issue with your code please Contact Us. Please note discounts for sales cannot be applied to orders before or after the intended sale date.


Please Contact Us for all other questions or concerns!